FAQ
GENERAL
Q: How Can I contact you?
A: To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.
Q: What is Pep Health?
A: Pep Health is a curated online wellness store focused on men’s health, performance, and longevity. We offer science-backed supplements and biohacking tools designed to help you feel better, live longer, and perform at your best.
Q: Are your products third-party tested?
A: Yes. All supplements listed on Pep Health come from vetted suppliers and manufacturers that meet strict quality standards, including third-party testing where applicable.
Q: Do you offer expert guidance?
A: We offer science-backed tips and educational content to help you make informed decisions, but we always recommend consulting your healthcare provider before starting new supplements.
What about women? Are there products for us too?
A: Great question — and the answer is: soon! While Pep Health is currently focused on men’s health and longevity, we're actively working behind the scenes to curate a dedicated selection of high-quality wellness products tailored specifically for women’s health, energy, and longevity needs.
Watch this space — the women’s collection is coming soon!
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We currently ship to Ireland and the US. Availability may vary by product—each product page will clearly indicate where it ships from and to.
Q: How long will my order take to arrive?
A: Delivery times vary by product and destination. Most orders arrive within 2–10 business days, and tracking is provided where available. Saunas and Ice Baths/ Cold Tubs range from 5 - 8 weeks. Please contact us for confirmation.
Q: Do you offer international shipping?
A: Yes. Many of our products are available for international delivery. Some items may only be available regionally due to customs or supplier restrictions.
ORDERS & RETURNS
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also track your order directly here.
Q: Can I return a product?
A: We offer a 30-day return policy on unopened and unused products. If your item arrived damaged or incorrect, please contact our support team for assistance.
Q: My order hasn't arrived—what should I do?
A: Please check your tracking info. If it's been over 10 business days without movement, reach out to info@pep-health.com and we’ll help you resolve it ASAP.
PRODUCT INFO
Q: Are your supplements safe?
A: All our supplements are sourced from reputable brands and manufactured in facilities that follow GMP (Good Manufacturing Practices). We don’t list anything we wouldn’t take ourselves.
Q: Can I take multiple products together?
A: Many of our supplements are designed to work synergistically. However, we advise reviewing ingredient lists and speaking with your doctor for personal guidance.
Q: Are your products vegan or allergen-free?
A: We offer a range of vegan, gluten-free, and allergen-conscious products. Check individual product pages for full ingredient lists and certifications.
SUBSCRIPTIONS & SAVINGS
Q: Do you offer subscriptions?
A: Yes! Many products are available with a subscribe-and-save option so you never run out of what your body needs. Cancel anytime through your account dashboard.
Q: Do you offer bundles or discounts?
A: Absolutely. We frequently run promotions and offer curated product bundles for optimal results at better value.
Q: Can I change or cancel my subscription?
A: Yes. You can pause, cancel, or update your subscription anytime through your account. Need help? Just contact our team.
BIOHACKING & LONGEVITY
Q: What is biohacking?
A: Biohacking is the practice of using lifestyle changes, technology, and supplementation to optimize your body, brain, and performance. Our store is built around the principles of smart, science-backed biohacking.
Q: How do I start improving my longevity?
A: Start small: improve sleep, reduce stress, fuel your body with nutrient-rich supplements, and stay consistent. Our Longevity Tips page offers science-backed guidance for beginners and advanced optimizers alike.